Frequently Asked Questions
Answers to all the questions a bride may have about Los Angeles based bridal brand, Dreamers and Lovers.
Questions ranging from how to order, to how the dresses are made.
Home Try-On/Loan FAQ
Your loan-me service is genius, can you tell me more?
We are happy that this service is popular with our clients. You can find more info by visiting the loan-me page.
Is a signature required upon delivery for the loan me package?
I ordered the dress with ivory liner, but a dress with nude liner was sent to me?
I requested a size 4, but a size 8 was sent, can you send another?
I am located in Australia and just purchased the loan-me option, but I was told that based on my zip-code there is an additional $60?
What happens if I keep the dress more than 48 hours?
I am located internationally, and I would like to schedule that DHL/FEDEX/UPS hold the package for a couple days, or redirect/delay the package?
Will the loan fee be credited towards my purchase?
International clients (AUS, CA, NZ, UK) who originally loaned one dress will receive a $40 credit towards their purchase. If you originally loaned two dresses, you receive $60 credit towards your purchase. Please note, credits are only applied when the purchase is made within 30 days from when the client receives the sample.
What are your shipping terms?
Domestic packages are sent via USPS Priority Mail, with signature required. Once shipped, your sample dress order usually arrives to you within 6-7 days.
International packages are sent via FEDEX, with signature required. Once shipped your sample dress usually arrives within 3-6 days.
What if I get makeup/soil spots on the dress, or caused damages to the dress?
After the 48 hour try-on period, how do I send the dress back to the Dreamers & Lovers studio?
International clients will have the package picked up from the original delivery address. A Dreamers & Lovers associate will contact you by email with pickup date and time.
I live in the U.S, but I am being charged $125 per dress at checkout?
I received the dress, and while it is beautiful it is not for me, what happens next?
Why should I trust Dreamers & Lovers?
We know there are a lot of bridal brands from which to choose your dress. Our brand is all about treating you right. So right, that we are the only brand that will custom make your dress to fit you, and then offer to help you with alterations if needed. It’s our perfect fit guarantee for you.
How does Perfect Guarantee work?
Your dress is custom made to your measurements. We won’t sell you a standard size (unless this is your preference). We make it to your body, tailored to fit you perfectly. Even though your dress is custom made, there is a chance you may need some minor fine-tuning. We will do the fine-tuning for you. There is no catch; this isn’t a gimmick; it’s just how we feel is right for you and us. It’s also good karma.
Who makes my dress?
Your dress is ethically made by a craftswoman who gets paid a livable wage in California. This craftswoman is of the finest you can find. For many days she sits with your dress, and in many cases, your photo. She envisions the best touches to add for your body.
I am an out-of-state bride, is it risky to order?
Buying online can be risky, but if it helps, more than 60% of our brides we never meet. They are ordering from out-of-state, and lots are out-of-the-country. You can see reviews available from multiple reputable sources.
As our bride Judith Fast from Germany wrote on her Instagram post:
“I loved my custom dress from Dreamers & Lovers. It was a bit of a risky move to order it without ever having tried it on and then having it delivered…….It fit perfectly and was super comfortable and effortlessly beautiful.”
You minimize your risk, because your dress is custom made, and you do have the opportunity to do the home try-on before committing.
Shipping, Returns & After-Sales FAQ
Your turnaround time for custom size is 5 months, but I need the dress sooner, can you accommodate?
We do offer a RUSH service, and depending on workload this may/may not be available. There is a $199 regular rush fee, and a $399 double rush fee. We ask that you contact us to find out about the availability of this service.
Can I return my dress once I receive it?
I placed an order and now I need to cancel?
I receive my dress, and I love it, but I need an alteration done, can you assist with this?
Are your dresses stocked in bridal boutiques?
No, our dresses are sold directly through our website and in our studio by appointment only.In order for us to deliver the perfect fitting dress, and because all of our dresses are custom made to the bride’s measurement, we limit how many brides we take on. This is why we do not offer our dresses to be sold in bridal shops. We exclusively sell directly to our brides.
I am unsure of what size to order, are your sizes true?
Is there a cost for your made-to-measure service?
I live in California, and would love to try on some of your dresses, do you offer fittings?
Our showrooms are located in downtown Torrance, and in Venice Beach. You are welcome to make an appointment to visit.
Your sizes are offered only in sizes 0-18, do you create plus size dresses?
What measurements do you need to create my dress?
Will I be charged tax on my purchase?
How long will it take to get my order?