1. Select Samples
2. Try On At Home
3. Mail Samples Back
4. Order Final Gown
Home Try-On/Loan FAQ
Your loan-me service is genius, can you tell me more?
Is a signature required upon delivery for the loan me package?
I ordered the dress with ivory liner, but a dress with nude liner was sent to me?
I requested a size 4, but a size 8 was sent, can you send another?
I am located in Australia and just purchased the loan-me option, but I was told that based on my zip-code there is an additional $60?
What happens if I keep the dress more than 48 hours?
I am located internationally, and I would like to schedule that DHL/FEDEX/UPS hold the package for a couple days, or redirect/delay the package?
Will the loan fee be credited towards my purchase?
International clients (AUS, CA, NZ, UK) who originally loaned one dress will receive a $40 credit towards their purchase. If you originally loaned two dresses, you receive $60 credit towards your purchase. Please note, credits are only applied when the purchase is made within 30 days from when the client receives the sample.
What are your shipping terms?
International packages are sent via DHL Express, with signature required. Once shipped your sample dress usually arrives within 3-4 days.
What if I get makeup/soil spots on the dress, or caused damages to the dress?
After the 48 hour try-on period, how do I send the dress back to the Dreamers & Lovers studio?
International clients will have the package picked up from the original delivery address. A Dreamers & Lovers associate will contact you by email with pickup date and time.
I live in the U.S, but I am being charged $125 per dress at checkout?
I received the dress, and while it is beautiful it is not for me, what happens next?
Shipping, Returns & After-Sales FAQ
Your turnaround time is 12-15 weeks, but I need the dress sooner, can you accommodate?
Can I return my dress once I receive it?
I placed an order and now I need to cancel?
I receive my dress, and I love it, but I need an alteration done, can you assist with this?
Are your dresses stocked in bridal boutiques?