Try on Wedding Dresses at Home

Yes, a signature is required upon delivery. The package will not be delivered without a signature.

Unfortunately we do not have every sample size in ever color combination available to send. We do send out swatch cards with the sample to show what the color would look like. If you are only interested in a particular color combo, please state in your order notes that if that size/color combo is not available, then do not send.

Before sending the sample dress out, we request your body measurements (bust, waist, and hips). We then use these measurements to determine the size to send. We take in to account the largest body measurement to decide the size. It is seldom that a sample dress will fit perfectly. Many brides are a different size on top and on bottom. Please use the clamps provided, to give you a general idea of the fit. If you do like the dress, and order it, a dress would be custom made to your actual measurements.

Yes, certain International zip-codes and towns are considered remote areas, and DHL does assess a surcharge to these orders. In short, a remote area is one that falls 100 km away from a major city. If your address falls within a remote area, someone from Dreamers & Lovers will contact you via email to notify you after receiving your loan-me order.

For each day in excess of 48 hours that the dress is kept, there is a $40 daily rate charged to your credit card. On the fifth day, if the dress is still not returned, the full amount of the dress is charged.

This is not allowed. Clients should not schedule any holds/redirects/delay with the shipping carrier.For each day the package has been held/delayed/redirected, this accrues as a daily late rate of $40 per day. On the fifth day, if the dress is not returned, the full amount of the dress is charged.

Domestic clients (USA) who originally loaned one dress will receive a $40 credit towards their purchase. If you originally loaned two dresses, you receive $50 credit towards your purchase. Please note, credits are only applied when the purchase is made within 30 days from when the client receives the sample.

International clients (AUS, CA, NZ, UK) who originally loaned one dress will receive a $40 credit towards their purchase. If you originally loaned two dresses, you receive $60 credit towards your purchase. Please note, credits are only applied when the purchase is made within 30 days from when the client receives the sample.

Domestic packages are sent via USPS Priority Mail, with signature required. Once shipped, your sample dress order usually arrives to you within 6-7 days.

International packages are sent via FEDEX, with signature required. Once shipped your sample dress usually arrives within 3-6 days.

We ask that you return the dresses in the same condition, in which they are sent to you. Makeup stains and other soil spots will result in a $100 dry-cleaning fee charged to your credit card. Other damages including broken zipper, excessive hair, noticeable wear, or tears will result in a cost up to the full price of the dress. Please send the sample dress back as originally received.

Domestic clients are required to take the package into the UPS store, and manually hand it to the clerk to scan the pre-paid label. Failing to do so, may result in a lost package. Dreamers & Lovers is not responsible for lost packages. If the package is lost the customer is liable for the full price of the dress.

International clients will have the package picked up from the original delivery address. A Dreamers & Lovers associate will contact you by email with pickup date and time.

By default, the loan price show $125, however, once you enter your billing address as USA, and uncheck the’ship to a different address’, this should correct the total. If it is not corrected, you may need to refresh your browser. If you continue to have problems, you can put the transaction through at the $125 price point, and we will then refund you the next business day.

We wish you could have found ‘the-one’ with us:-) Send the dress back as outlined in our policy, and once we receive the dress back in the original condition in which it was sent, the temporary hold placed on your credit card will be removed. The $50 per dress loan-fee initially paid is non-refundable.